Support

Need a hand, hit a bug, or have an idea? We'd love to hear from you.

Get in touch

Email us at support@builtby.es. We read every message and try to reply within a few days.

Did I lose my plant? Progress is saved only on your device. Deleting the app or wiping your device clears it, and a plant that dies in-game is permanent, but you can always start fresh with a new seed.
I subscribed on another device. Use "Restore Purchases" in the app to unlock your species again at no extra charge. To cancel, open your Apple ID account settings and go to Subscriptions; deleting the app does not cancel a subscription.
Notifications aren't arriving. Check that notifications are enabled for Cozy Plants in iOS Settings. We only nudge you when your plant truly needs care.

See our Privacy Policy and Terms of Service for how the app handles your data and the terms of use.